In-store Is Retail Media’s Blind Spot: Michele Roney of Mars United Commerce

LAS VEGAS – For all the precision lavished on ecommerce pixels, the physical store remains retail media’s great shrug. Speaking with David Kaplan at CES 2026, Michele Roney, executive vp of retailer CX at Mars United Commerce, put it bluntly. “The gaps in the shopper experience as it relates to retail media are hands down in-store,” she said. Brands can model every click online, but once shoppers grab a cart, it is mostly mass advertising with a hope and a prayer. “We’ve spent a lot of time on every pixel within a website,” Roney [...]

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CES 2026