Commerce Media Needs Less Drama, More Co-Building: Digitas’ Christa Klausner
SAN JUAN, Puerto Rico – If there is one thing Christa Klausner would like the industry to stop doing, it is obsessing over “tension.” Yes, commerce media networks want control. Yes, agencies want flexibility. No, this is not a reality show. “Tension is kind of a strong word,” said Klausner, executive vice president of commerce media at Publicis Groupe's Digitas North America. Instead, she framed the situation as a polite standoff between competing business needs. Agencies need room to maneuver as budgets shift, distribution evolves and priorities change. Commerce media networks, meanwhile, [...]






